FAQ

How can I get in touch with customer service?

If you have a question about are products, the way we do business or just want to say hi, you are more than welcome to get in touch right here or at +45 31625331 for urgent matters. We will be at your service as soon as possible.

 

Where are LOOW garments produced?

The LOOW production is handled in Ikast, Denmark. We value the personal approach highly and want to make sure that the same attention to detail that goes into development, is also applied in production. Every garment is hand sewn in Poland.

 

How are LOOW textiles produced?

The Merino wool is sourced from the finest New Zealand sheep, guaranteed mulesing-free. Then it is processed in Italy, who is known to make merino wool yarn of the highest quality, before it arrives at our local production facility in Ikast, Denmark. 

 

What is the deal with Merino wool?

All our garments are made in are knitted fabric of 100% merino wool. Our Merino wool fabric offers comfort to an extremely high degree and has a unique ability to adapt according to your body temperature. It transports sweat away from your body and remains odor-free, even under high-pressure circumstances.

Read much more about the many benefits of merino wool right here

 

Where can I buy LOOW garments?

Our products are exclusively available though our webshop. All products are shipped directly to your door from our own storage facility. This allows us to keep the price at a competitive level even though our production costs far outweighs most clothing companies. And allows you to purchase a true quality product as a fair price.

 

How do I decide between the 135 and 220 T-shirts?

Both T-shirts are made to accommodate your daily needs. The versatility of the Merino wool allows use in multiple ways and the main difference between the 135 and 220 T-shirt is the weight of the fabric and the fit. The lightweight 135 T-shirt is made in a slim/athletic fit and the heavier 220 T-shirt is made in a looser/straight fit. Both offer all the many benefits of merino wool.

 

What is the sizing like?

Our garments are generally true to size. Our 135 T-shirts are slim fit, while the 220 T-shirts comes in a more relaxed/straight fit. You can see the size guide under each individual product or an extended size guide via this link.

 

When do you get new products?

We generally resupply our stock every 3 months, adding new product variants and restocking existing products. Sign up to our newsletter to get a notification when the new products are here.
A complete list of everything we have in stock is available here.

 

How do I wash my LOOW garments?

Is is important to note that merino wool fabric is odor free and doesn’t require washing as often as your standard garment. All our garments are treated with Total Easy Care and therefore doesn’t shrink in machine wash and tumble dry. Follow this step-by-step guide and your LOOW garment will last a lifetime.

     

    There is a hole/tear in my LOOW garment. Is it repairable?

    Small holes are easily repairable. But make sure to fix it as soon as you notice so is doesn’t grow bigger during wear or wash. If the hole is due to a fault in the garment, we are happy to help. We work closely with Strauss, one of the most well-renowned tailors in Denmark, to ensure the best result. Contact us right here if you have a faulty garment.

    • We will send you a form which you have to fill out and return with pictures of your faulty garment.
    • If the hole is because of a faulty garment, we will send you a document to print out and bring to the tailor along with the faulty garment.
    • You get a professionally repaired garment back, we pay the cost.

     All international customers, please contact us via wool@loow.co if you have a faulty garment.

     

    Do you offer worldwide shipping?

    As of now we cover most of Europe. We aim to service the entire world with LOOW products in the future. See our complete list of shipping destinations right here

     

    Is it possible to cancel or change my order after it has been placed?

    Yes, we ship orders everyday, so you have to be fast. The best  way is to reply to your order confirmation. 

     

    Is it possible to return an unwanted order?

    Off course. You can return your order for any reason within 30 days of delivery. No matter how much you have worn the T-shirt during this period. Please get in touch in advance through this form 

     

    Corporate Social Responsibility (CSR)

    The wellbeing of the sheep we source our merino wool from is extremely important. We buy all of our wool from New Zealand, which is the only place in the world where the wool and sourcing methods meet LOOW standards. The farms we work with only cut their sheep once or twice a year and are guaranteed mulesing-free. Mulesing is a controversial method used to prevent fly attacks, but is very painful to the sheep and illegal in all of New Zealand. Our coloring methods are Øko-Tex certified and we live up to the new, stern requirements and provisions about limits thought the production. Our fleece is also guaranteed free of micro plastic.    

     

    Did you not find your answer above? Please get in touch with all enquiries and questions right here.

     

    Sincerely

    - The LOOW team